What is your refund policy?

In this article, we'll have a look at our refund policy.

Customers can request a refund within the first month of an active Social Cat subscription. Please note that submitting a refund request does not mean the customer is automatically entitled to a refund.

Each refund request is reviewed individually by our team. A refund request may be denied if there has been activity on the account, including collaborations, communication with influencers, content activity, or invitations to collaborate.

Social Cat does not process refunds for subscriptions that have been active for more than one month. We provide ongoing email communication to ensure customers are aware that their subscription is active, and our subscriptions can be canceled at any time.

In addition to our direct communication, our payment partner, Stripe, sends regular subscription reminders before renewals. These reminders may be provided as proof that the customer was notified of their upcoming renewal.

Please note that Social Cat does not offer refunds if creators fail to publish content. While Social Cat facilitates connections between brands and creators, we are not responsible for ensuring that creators publish the agreed-upon content. Refunds will not be issued on this basis under any circumstances.

Customers are responsible for managing their subscriptions and canceling them when they no longer wish to continue.

Yearly subscriptions include a free 7-day trial, so refunds are not offered for yearly subscriptions.

Once the 7-day trial has ended and the annual subscription has been charged, Social Cat does not offer refunds. This applies regardless of account activity, collaborations, communication with influencers, content activity, or invitations to collaborate.

Customers are responsible for managing their subscriptions and canceling them before the end of the 7-day trial if they do not wish to continue with the annual subscription.

Still have questions? 🤔 Please send us a message or email us at hello@thesocialcat.com.