How do I upgrade or downgrade our subscription?

Let's look at upgrading or downgrading our current subscription on Social Cat.

1. Log in to Social Cat.

2. Click on the profile picture at the top left of the screen.

3. Click on "Plan & Billing."

4. Click on "Upgrade options."

Once on this page, we'll need to pick a new plan to upgrade or downgrade. The plan you're currently on is highlighted in light blue.

Picking a new plan will cancel the current subscription, activate a new one, and start a new billing cycle. When upgrading, the matches available on the old plan are transferred to the new one, so a pro-rata refund is not applicable.

It's the same for downgrading: when downgrading to a lower plan with fewer matches, the ones from the old plan get transferred to the new one. Pro-rata refunds are not applicable.

This applies to upgrading or downgrading (from) annual plans to monthly or vice versa.

Still have questions? 🤔 Please send us a message or email us at joe@thesocialcat.com.