How can I replace a collaboration?
If you're a brand and one of your collaborations is not as aligned as you were hoping for, please follow the steps below to get it replaced:
- Log in to your Social Cat account.
- In the relevant campaign, click on your Matches tab and find the creator you want to replace.
- Click on the "Replace collab" button, select a reason, give the appropriate rating from 1 to 5 stars, and leave a review. You can also do this from your Inbox.
- Our system will automatically grant you an extra collaboration so you can match with another creator of your choice.
Currently, you can only replace a collaboration after 48 hours have passed. This is set to ensure fairness to the creators and to give them enough time to respond.
The deadline for replacing a collaboration is one month from the date of matching.