Do I get reimbursed if a report is not solved?
On Social Cat, we have a protection system against situations where a creator might take products from a brand, and the agreed-upon collaboration never goes live.
The system is efficient in approximately 94% of the cases, and our team members manually monitor it.
However, brands must keep in mind that Social Cat cannot solve the reports in some cases. This happens for various reasons, but the most common reason is the creator never replies to our team, and it's impossible to get a hold of them.
In this case, the following happens: the reported creator gets blocked on the platform until further notice and cannot work with any brands.
Although we do our best to keep creators accountable, Social Cat cannot be held responsible in any way for situations where creators don't respect their agreement, and we cannot solve the situation via the reporting system. Social Cat does not offer any reimbursement for the product itself, cash reimbursement, or discounts if such an event occurs.